Maidvy – Your Trusted Partner for Domestic Help Services

Privacy Policy

Your trust and privacy are our priority

Key Points Full Policy

Privacy At a Glance

Here's what you need to know about how we protect your data

Data Protection

We implement robust security measures to safeguard your information

No Data Selling

We never sell or rent your personal information to third parties

Your Rights

Access, correct, or delete your data anytime

Limited Sharing

Information is shared only when necessary for service delivery

Quick Navigation
Introduction Information We Collect How We Use Information Information Sharing Data Security Your Rights Contact Us
Privacy Concerns?

Our team is happy to address any privacy-related questions

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1. Introduction

• 1.1 Purpose Of This Policy

This Privacy Policy explains how Maidvy (operated by Logibyte Technologies) handles your personal data, ensuring it is collected and processed responsibly.

• 1.2 Commitment To Privacy

We are committed to protecting your privacy, securing your data, and ensuring transparency in all our operations.

• 1.3 Applicability

This Policy Applies To:

  • All Clients And Service Users
  • Website Visitors And Inquiry Submitters
  • Anyone Interacting With Maidvy's Services

2. Information We Collect

• 2.1 Personal Information

  • Full Name
  • Contact Number
  • Email Address
  • Residential Address

• 2.2 Service-Related Information

  • Type Of Domestic Help Required (E.G., Maid, Cook, Caretaker, Japa Maid)
  • Household Details Necessary For Matching Service Requirements
  • Communication And Service Preferences

• 2.3 Optional Information

  • Any Documents Voluntarily Shared For Verification Or Identification (If Requested)

• 2.4 Technical Information (Website Use)

  • IP Address, Browser Type, And Device Information
  • Cookies And Site Usage Data For Analytics (If Applicable)

This information helps Maidvy provide efficient services, maintain security, and enhance your overall experience.

3. How We Use Your Information

Maidvy uses the information we collect to ensure smooth service delivery, maintain transparency, and enhance your overall experience. Specifically, your data is used to:

• 3.1 Service Provision And Management

  • Process And Manage Domestic Help Service Requests
  • Shortlist, Recommend, And Deploy Suitable Maids, Caretakers, Or Other Domestic Staff

• 3.2 Communication And Updates

  • Contact You For Bookings, Confirmations, And Service-Related Notifications
  • Provide Updates About Service Schedules, Replacements, Or Any Required Follow-Ups

• 3.3 Customer Support And Issue Resolution

  • Respond To Inquiries, Complaints, And Service-Related Requests
  • Assist With Service Modifications, Replacements, Or Additional Requirements

• 3.4 Service Improvement And Personalization

  • Analyze Service Performance And Enhance User Experience
  • Optimize Website Functionality And Operational Efficiency

• 3.5 Legal And Regulatory Compliance

  • Fulfill Legal, Regulatory, And Security Requirements
  • Support Internal Audits, Safety Checks, And Lawful Investigations (If Required)

4. Information Sharing And Disclosure

At Maidvy, we value your privacy and do not sell, rent, or trade your personal information under any circumstances. Your information is only shared in limited and secure scenarios, as outlined below:

• 4.1 Internal Service Operations

  • Information is shared with our internal service teams solely to process your booking, manage scheduling, and provide efficient service delivery.

• 4.2 Domestic Staff Deployment

  • Only the minimum necessary details (such as your name, location, and service requirements) are shared with the assigned domestic staff to facilitate proper deployment.
  • We never disclose sensitive or excessive information to staff without your consent.

• 4.3 Legal And Regulatory Compliance

  • Information may be shared with law enforcement, courts, or government authorities if required by law or to comply with regulatory obligations.
  • This includes responding to lawful requests, audits, or investigations.

Maidvy Ensures All Shared Data Is Handled Confidentially And Used Strictly For The Purpose For Which It Was Collected.

5. Data Security

At Maidvy, we take data security very seriously and have implemented robust measures to protect your personal information. Our security practices include:

• 5.1 Restricted Access

  • Access To Personal Data Is Strictly Limited To Authorized Personnel Who Require It To Perform Their Duties.

• 5.2 Secure Digital Storage

  • We Use Secure Servers, Encrypted Storage, And Internal Protocols To Prevent Unauthorized Access, Misuse, Or Data Breaches.

• 5.3 Safe Handling Of Communications

  • All Client Records, Communications, And Service Documents Are Handled Confidentially And In Accordance With Privacy Standards.

6. Data Retention

• 6.1 Retention Duration

  • Data Is Kept For Active Service Management, Customer Support, And Regulatory Compliance.

• 6.2 Secure Deletion Or Anonymization

  • Once Services Are Completed And Records Are No Longer Required, Your Data Is Securely Deleted Or Permanently Anonymized To Protect Your Privacy.

7. Cookies And Website Tracking

• 7.1 Purpose Of Cookies

  • Cookies Help Us Understand Website Traffic, User Preferences, And Interaction Patterns.
  • They Allow Us To Optimize Site Performance And Deliver A Better User Experience.

• 7.2 User Control Over Cookies

  • You May Disable Cookies In Your Browser Settings At Any Time.
  • Please Note That Certain Website Features Or Functionalities May Be Limited If Cookies Are Disabled.

8. User Rights

Maidvy Respects Your Rights To Privacy And Data Control. As A Client Or Website Visitor, You Have The Right To:

• 8.1 Access Your Personal Data

Request A Copy Of The Personal Information We Hold About You.

• 8.2 Request Corrections Or Updates

Ensure That Any Inaccurate Or Outdated Information Is Updated Promptly.

• 8.3 Request Data Deletion

Ask For Your Personal Data To Be Deleted, Subject To Applicable Legal And Contractual Obligations.

All Requests Can Be Submitted To: 📧 support@maidvy.com

We Will Respond To All Valid Requests Within A Reasonable Timeframe, In Accordance With Applicable Privacy Laws.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience.

  • Maidvy is not responsible for the privacy practices, content, or security policies of any external websites.
  • We encourage users to review the privacy policies of any third-party sites they visit.

10. Changes To This Privacy Policy

Maidvy reserves the right to update, amend, or modify this Privacy Policy at any time.

  • The latest version will always be published on our website.
  • Continued use of our services after any updates implies your acceptance of the revised policy.

11. Governing Law And Jurisdiction

This Privacy Policy is governed by the laws of India.

  • Any disputes, claims, or issues arising under this policy will fall under the exclusive jurisdiction of the courts in Dwarka, New Delhi.

12. Contact Information

For any privacy-related queries or requests, you may contact:

Maidvy – Powered By Logibyte Technologies

Plot No. 94, Opposite Metro Station

Near Radisson Blu, Sector 13, Dwarka, New Delhi 110075

Phone: +91-99908 70393

Email: support@maidvy.com

13. Grievance Officer Contact Information

If you have any questions, concerns, or complaints about our privacy practices, please contact:

Priyanka Khulbe

Grievance Officer

Email: Support@Maidvy.com

Phone: +91-99908 70393

Timings: Monday To Saturday, 10:00 AM – 6:00 PM

We Are Committed To Addressing And Resolving All Privacy Concerns Promptly And Transparently.

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